IT Service Management Foundation BH0-001 시험문제는IT 인증강사 및 제품 전문가가 시험문제를 완벽하게 만들었습니다. 최근 출제되었던 시험문제에서 BH0-001 가 모든 문제와 정답을 맞추었습니다.Killtest 인증시험문제를 구매한 고객분들은 일년 동안 무료로 업그레이드 서비스를 받을 수 있습니다. /ISEBCertification/BH0-001.asp 시험문제는 고객님이 한번에 인증시험을 통과할 수 있는 것을 도와 줄 것입니다. 떨어지는 경우 전액 환불을 약속합니다
VUE/Prometric Code: BH0-001
Exam: IT Service Management Foundation
Ver:V8.02
Q&A:41 Q&As
업그레이트:2010-09-29
Q&A:41 Q&As
업그레이트:2010-09-29
덤프문제보기:
1.With which of the following processes is Problem Management least likely to
interface on a regular basis?
A. IT Financial Management
B. Change Management
C. Incident Management
D. Availability Management
Answer: A
2.Which of the following places Problem Management activities in the correct order:
A. Identify and record, classify, investigate and diagnose, raise an RFC, review the
change
B. Investigate and diagnose, raise an RFC, classify, identify and record
C. Identify and record, investigate and diagnose, raise an RFC, classify, review the
change
D. Review a change, classify, identify and record, investigate and diagnose, raise another
RFC
Answer: A
3.Which of the following activities may, exceptionally, be omitted for an urgent
change:
1. Recording that the change has been made
2. Testing the change
3. Holding a CAB meeting
4. Establishing a back-out plan
A. All of them
B. 2 and 4
C. 2 and 3
D. 3 and 4
Answer: C
4.Why is Service Management so important to IT service providers?
A. The success of many businesses depends upon the quality of their IT
B. It's the only way to manage IT in the Internet age
C. It's contained within the IT Infrastructure Library
D. It's the first non-proprietary initiative for the management of IT systems
Answer: A
5.Which of the following is NOT the responsibility of the Release Management
process?
interface on a regular basis?
A. IT Financial Management
B. Change Management
C. Incident Management
D. Availability Management
Answer: A
2.Which of the following places Problem Management activities in the correct order:
A. Identify and record, classify, investigate and diagnose, raise an RFC, review the
change
B. Investigate and diagnose, raise an RFC, classify, identify and record
C. Identify and record, investigate and diagnose, raise an RFC, classify, review the
change
D. Review a change, classify, identify and record, investigate and diagnose, raise another
RFC
Answer: A
3.Which of the following activities may, exceptionally, be omitted for an urgent
change:
1. Recording that the change has been made
2. Testing the change
3. Holding a CAB meeting
4. Establishing a back-out plan
A. All of them
B. 2 and 4
C. 2 and 3
D. 3 and 4
Answer: C
4.Why is Service Management so important to IT service providers?
A. The success of many businesses depends upon the quality of their IT
B. It's the only way to manage IT in the Internet age
C. It's contained within the IT Infrastructure Library
D. It's the first non-proprietary initiative for the management of IT systems
Answer: A
5.Which of the following is NOT the responsibility of the Release Management
process?
A. The physical aspects of software control
B. Ensuring that the accuracy of CMDB entries concerning software CIs is maintained
C. Helping to determine the software release policy
D. Distributing software
Answer: B
6.A service-based (rather than a customer-based) SLA:
A. Covers all services for a particular customer
B. Covers a set of similar services, for a single customer
C. Covers all services
D. Covers a single service, for all of the customers of that service
Answer: D
7.Possible problems with Change Management include:
A. Greater ability to absorb a large volume of change
B. Increased visibility and communication of changes
C. Lack of ownership of impacted services
D. Better alignment of IT services to actual business needs
Answer: C
8.Which of these is/are TRUE?
1. Functional escalation is an essential part of the Incident Management process
2. All calls to the Service Desk should be treated as incidents
3. Service Requests can be handled by Service Desk Staff
A. 1 and 3
B. All three of them
C. Only 1
D. 1 and 2
Answer: A
9.Who must always authorise a Request for Change before the change is built and
tested?
A. The Configuration Manager
B. The Change Initiator
C. The Change Manager
D. Release Management
Answer: C
B. Ensuring that the accuracy of CMDB entries concerning software CIs is maintained
C. Helping to determine the software release policy
D. Distributing software
Answer: B
6.A service-based (rather than a customer-based) SLA:
A. Covers all services for a particular customer
B. Covers a set of similar services, for a single customer
C. Covers all services
D. Covers a single service, for all of the customers of that service
Answer: D
7.Possible problems with Change Management include:
A. Greater ability to absorb a large volume of change
B. Increased visibility and communication of changes
C. Lack of ownership of impacted services
D. Better alignment of IT services to actual business needs
Answer: C
8.Which of these is/are TRUE?
1. Functional escalation is an essential part of the Incident Management process
2. All calls to the Service Desk should be treated as incidents
3. Service Requests can be handled by Service Desk Staff
A. 1 and 3
B. All three of them
C. Only 1
D. 1 and 2
Answer: A
9.Who must always authorise a Request for Change before the change is built and
tested?
A. The Configuration Manager
B. The Change Initiator
C. The Change Manager
D. Release Management
Answer: C