SDI - SERVICE DESK MANAGER QUALIFICATION SD0-302시험문제는IT 인증강사 및 제품 전문가가 시험문제를 완벽하게 만들었습니다. 최근 출제되었던 시험문제에서 SD0-302 가 모든 문제와 정답을 맞추었습니다.Killtest 인증시험문제를 구매한 고객분들은 일년 동안 무료로 업그레이드 서비스를 받을 수 있습니다. /SDI-CERTIFICATIONS/SD0-302.asp 시험문제는 고객님이 한번에 인증시험을 통과할 수 있는 것을 도와 줄 것입니다. 떨어지는 경우 전액 환불을 약속합니다
VUE/Prometric Code: SD0-302
Exam: SDI - SERVICE DESK MANAGER QUALIFICATION
Ver:V8.02
Q&A:232 Q&As
업그레이트:2010-09-29
Q&A:232 Q&As
업그레이트:2010-09-29
덤프문제보기:
1. What is the key outcome of keeping commitments to users, team members and organisations?
A. It boosts credibility, trust and customer satisfaction
B. It boosts the teams importance and status
C. It enhances the problem-solving capability of the team
D. It demonstrates dedication to continued service improvement
Answer: A
2. Which of these options is NOT an element of successful project management?
A. Managing costs
B. Ensuring a continual improvement focus
C. Developing technical solutions
D. Defining project objectives
Answer: C
3. Which of these options is the best way in which you can use formal or informal networks to help
develop your ideas?
A. Recommend holding off-site meetings in a local pub
B. Develop scenarios that will demonstrate how your suggestions and plans will raise everyones profiles
C. Hold meetings with stakeholders to obtain their support for your proposals
D. Hold meetings with your team to discuss aspects of your proposals
Answer: C
4. You are trying to promote the Service Desk through a variety of recognised and effective channels.
Which of these statements best describes a channel to use?
A. Articles in the local newspaper and Have a Go days
B. Open house days and distributing Service Desk fliers
C. Distributing free pens and Service Desk induction training
D. Induction training and team-building away days
Answer: B
A. It boosts credibility, trust and customer satisfaction
B. It boosts the teams importance and status
C. It enhances the problem-solving capability of the team
D. It demonstrates dedication to continued service improvement
Answer: A
2. Which of these options is NOT an element of successful project management?
A. Managing costs
B. Ensuring a continual improvement focus
C. Developing technical solutions
D. Defining project objectives
Answer: C
3. Which of these options is the best way in which you can use formal or informal networks to help
develop your ideas?
A. Recommend holding off-site meetings in a local pub
B. Develop scenarios that will demonstrate how your suggestions and plans will raise everyones profiles
C. Hold meetings with stakeholders to obtain their support for your proposals
D. Hold meetings with your team to discuss aspects of your proposals
Answer: C
4. You are trying to promote the Service Desk through a variety of recognised and effective channels.
Which of these statements best describes a channel to use?
A. Articles in the local newspaper and Have a Go days
B. Open house days and distributing Service Desk fliers
C. Distributing free pens and Service Desk induction training
D. Induction training and team-building away days
Answer: B
5. Which of the following statements about Problem Management is correct?
A. The Service Desk is not responsible for Problem Management but contributes by identifying recurring
Incidents
B. The Service Desk is not responsible for Problem Management but manages Major Incident reviews
C. The Service Desk is responsible for Problem Management and may be required to work with technical
teams to diagnose Problems
D. The Service Desk is responsible for Problem Management and uses known errors to aid fast resolution
Answer: A
6. Which of these options is a primary objective of the Service Asset and Configuration Management
process?
A. To record the ownership of every item of hardware and software in the asset base
B. To ensure that IT services, assets, resources and processes are properly managed and maintained
C. To clearly identify the business dependencies of each inventory item
D. To map assets into a clear network infrastructure diagram
Answer: B
7. Which of the following is a key objective of the IT Service Continuity Management (ITSCM) process?
A. To eliminate single points of contact for services
B. To eliminate single points of failure for services
C. To remove critical resources for services
D. To remove long term workarounds for services
Answer: B
A. The Service Desk is not responsible for Problem Management but contributes by identifying recurring
Incidents
B. The Service Desk is not responsible for Problem Management but manages Major Incident reviews
C. The Service Desk is responsible for Problem Management and may be required to work with technical
teams to diagnose Problems
D. The Service Desk is responsible for Problem Management and uses known errors to aid fast resolution
Answer: A
6. Which of these options is a primary objective of the Service Asset and Configuration Management
process?
A. To record the ownership of every item of hardware and software in the asset base
B. To ensure that IT services, assets, resources and processes are properly managed and maintained
C. To clearly identify the business dependencies of each inventory item
D. To map assets into a clear network infrastructure diagram
Answer: B
7. Which of the following is a key objective of the IT Service Continuity Management (ITSCM) process?
A. To eliminate single points of contact for services
B. To eliminate single points of failure for services
C. To remove critical resources for services
D. To remove long term workarounds for services
Answer: B